FAQs

Yes, you can still rent with us if you are receiving Housing Benefits. You’ll need a guarantor based in The United Kingdom that can pass our referencing checks. For further information, please see “affordability”, “satisfactory landlord reference” and “credit checks” sections on this page.

*Please note, Folio reserve the right to make a decision outside of these referencing parameters that we have set.

Utilities are not included in your rent payments. You will typically need to pay any energy bills which may include, but are not limited to, water, electricity, gas and heat. Council tax is also payable unless you are a student, in which case you can apply for exemption via the local authority. You will also need to arrange any personal subscriptions such as broadband or TV.

We instruct a third party company, Goodlord, to undertake our referencing checks. Goodlord will contact your referees and ask you to provide certain documentation as part of this process.

You will be asked to submit your tenancy application on Goodlord. This includes providing your personal information so that you can be referenced. Signing of tenancy agreements and payment of any monies which are due before you move-in are also managed within the Goodlord platform.

Goodlord also carry out open banking checks which is a way to simply and securely obtain transactional and financial data to further support our affordability checks. All occupants will be referenced before the move-in can take place.

For further information on our checks, please see “Credit Checks”, “Satisfactory Landlord Reference” and “Right To Rent Status” sections below.

*Please note, Folio reserve the right to make a decision outside of these referencing parameters that we have set.

Please see “Affordability” section on this page.

Please see “Affordability” section on this page.

Each applicant (if not a couple or family) must earn 2.5 times the annual rent (30 x monthly rent), be in full time employment and not in a probationary period.

OR

Have a guarantor who earns 3 times the annual rent share (36x monthly rent) and is a UK homeowner.

Please note:

• If no guarantor provided there is an option to pay up to the break clause or for the whole tenancy. (This is on a case-by-case basis and subject to management approval).
• If applicant is self-employed, they must be able to provide a self-assessment tax return for at least one year.
• If applicant is a student, they would need to provide a guarantor or can pay up to the break clause in advance (subject to managers approval).
• If applicant is unemployed and not a student, we would offer 6 month tenancy agreement only for which they would have to pay all rent upfront. Renewals would get in touch with applicant on month 4 to either re-asses the references to renew on monthly basis, or issue another 6 month tenancy agreement with payment upfront.

*Please note, Folio reserve the right to make a decision outside of these referencing parameters that we have set.

Folio London must receive a satisfactory landlord reference from each applicant with no outstanding grievance from the previous landlord concerning:

• The inability to meet rental obligations i.e., payment of rent,
• Adherence to tenancy agreement,
• ASB
• Upkeep of the property

*Please note, Folio reserve the right to make a decision outside of these referencing parameters that we have set.

To pass credit checks, you must:

• Have no CCJs or history of Bankruptcy.
• Be on the Electoral Roll (if not from overseas).

If you have a previous CCJ and declare it and/or if CCJ is paid off with proof (court reference number provided) then subject to approval, we may accept with guarantor or payment upfront.

*Please note, Folio reserve the right to make a decision outside of these referencing parameters that we have set.

Each applicant must be able to provide the proof of the right to rent status. To prove this you will need the following:

• Valid passport/ Identity Card/ other identification
• Proof of address
• Visa/ letter from home office (if applicable)
• Share code for verification via online government website.

*Please note, Folio reserve the right to make a decision outside of these referencing parameters that we have set.

Council tax bands vary from unit to unit. You can check your council tax band using the following link: https://www.gov.uk/council-tax-bands

Where furniture is offered with an apartment, this is included without further charge. Our units come ‘as-seen’ and any requests for additional furniture or removal of existing furniture will need to be submitted at the time of making an offer.

Please contact your designated Property Manager directly for all non-urgent maintenance issues.

You will need to serve formal written notice in line with your break clause, directly to your Property Manager. All notice should be served in line with your rent due date.

No. Folio London are a Private Landlord, working specifically within the Build To Rent sector. We own all of our properties.

Folio London are also involved in philanthropy, as profits made are invested back into creating affordable homes through Notting Hill Genesis, the wider housing association we are part of.

You can call 020 3815 0980 which will connect you with a member of our Lettings Team

Alternatively, you can click here to find out how to contact your Lettings Negotiator.

You will receive a Welcome Pack from your Property Manager when you move in which will outline everything you need to know about your estate and property.

You can use our online portal to pay rent and raise a repair. Click here to visit the portal.

For any further queries, you can click here to find out who your Property Manager is and how to contact them.